This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us for painting and decorating services.
We are committed to safeguarding your privacy and handling your data in a transparent and lawful manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
We are a professional painting and decorating business providing residential, interior, and commercial painting services.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided on our website.
2. Information We Collect
We may collect and process the following personal information:
- Name
- Email address
- Telephone number
- Address or location details (if provided for a quote)
- Information you submit through contact forms
- Communications sent to us by email or phone
We do not collect sensitive personal data unless explicitly required and provided voluntarily.
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries and provide quotes
- To deliver our painting and decorating services
- To communicate about appointments or projects
- To improve our website and services
- To comply with legal or regulatory obligations
Your data is only used where there is a lawful basis to do so.
4. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Consent – where you have contacted us voluntarily
- Contract – where data is required to provide a service
- Legitimate interest – to operate and improve our business
- Legal obligation – where required by law
5. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Your data is stored securely and only accessed by authorised personnel. We retain personal data only for as long as necessary to fulfil its purpose or comply with legal requirements.
6. Sharing Your Information
We do not sell, rent, or trade your personal data.
We may share information only where necessary with:
- Service providers assisting with website hosting or communications
- Legal or regulatory authorities if required by law
All third parties are required to handle your data securely and lawfully.
7. Cookies and Website Analytics
Our website may use cookies to improve functionality and user experience.
Cookies may collect anonymous usage data such as page visits and interaction patterns. You can manage or disable cookies through your browser settings.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, please contact us using the details on our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown at the top.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us via our website or telephone.